On average, it takes up to 42 days to fill an open position, according to the Society for Human Resources Management (SHRM). Finding quality candidates on a shorter timeline is a struggle for companies across all industries.
That’s where staffing agencies come into play. They’ve built a network of candidates and have a few tricks up their sleeve, including referral bonuses.
TLC Nursing, a healthcare staffing agency serving the U.S., understands the challenges and is no stranger to overcoming them. CEO Mohamed Basha says the healthcare industry is facing a “constant battle to be able to find qualified people and qualified providers.” Thanks to TLC Nursing’s referral program, Basha and his team are able to step in and fill those roles, but they have contended with another issue: a manual and time-consuming payout process.
“We were struggling for years to come up with a streamlined process to reimburse our referral sources,” Basha says. Keeping track of who received a reward and who didn’t, plus the time spent on mailing physical gift cards, was adding up.
Even beyond the distribution process, the team had to manage the influx of calls from candidates claiming that they didn’t receive their gift card or that it got lost in the mail. All in, it was negatively impacting the basis of TLC Nursing’s referral program.
“It was always a challenge to pay everyone in a timely manner and make it an easy and smooth process,” says Basha.
After years of looking for a better solution, Basha finally found the perfect match: BHN Rewards integrated with Staffing Referrals.
TLC Nursing’s referral program compensates participants in varying amounts based on the level of position filled. The team needed a platform to keep track of their referrals, as well as pay out the referral and referee individually.
“The Staffing Referrals integration with BHN Rewards allows us to trigger the payout within Staffing Referrals,” says Basha. “It’s all automated and streamlined, so we don’t have to do any additional work.”
Incorporating BHN Rewards into the TLC Nursing program has simplified referrals, creating a positive impact on sourcing and placing quality candidates.
“This all streamlines everything and makes it easier,” says Basha. From HR to payroll, different teams take advantage of BHN Rewards, setting up reward campaigns based on the referral payout level. Each team saves hours every month with the new setup.
Another advantage? An extensive reward catalog. “Different rewards were really important to us,” says Basha. “We want people to have options and not just be stuck with one gift card.”
Plus, BHN Rewards fulfills more than just referral rewards. When TLC Nursing employees receive a positive review from placing candidates, they can now be recognized quickly with a digital reward. Previously, the team would have to mail out a physical gift card, which might get lost or might not be used. Basha emphasizes the importance of these small acts of recognition, made even easier with BHN Rewards.
“The BHN Rewards product itself is well designed,” adds Basha. “It is a product that works, and that’s what matters at the end of the day.”
While the TLC Nursing team now enjoys easier rewarding, the most important benefit of their enhanced program is candidates and referees who trust their reward is coming.
“People are happy that they’re getting the money fast and they can use it any way they want,” says Basha. “Before, the options were to get [their reward] in a paycheck or a mailed gift card. But now, they have so many more options to pick and choose how they want to use their money.”
From years of sending rewards manually to automating through an integration, TLC Nursing now has a referral program that doesn’t take hours to manage.
“It’s made paying out the referral sources and referees a lot smoother and less cumbersome,” Basha concludes. “They’re more satisfied being able to get the card in a timely manner – that in itself was another add-on bonus of BHN Rewards.”