• Works in over 150 countries
    Works in over 150 countries
  • Offered in USD & CAD currencies
    Offered in USD & CAD currencies
  • Simple, transparent pricing
    Simple, transparent pricing
  • Customer service for you and recipients
    Customer service for you and recipients

Visa and Mastercard FAQs

How does the recipient receive and use the virtual Visa or Mastercard?
It’s a simple 3-step process:
  1. The recipient receives the reward payment email with a link to claim and register their prepaid card.
  2. Once the recipient completes their prepaid card registration, their Visa​®​ or Mastercard Prepaid Card number is ready for immediate use.
  3. Recipients have the option to create a digital wallet to secure and easily access their Mastercard number.
In which countries are virtual Mastercard and Visa NOT accepted?

Virtual Mastercard and Visa work in over 150 countries around the world. However, some countries where neither our virtual Mastercard nor virtual Visa are accepted.

Examples of countries that may be excluded are Belarus, Burundi, Central African Republic, China, Côte d’Ivoire, Cuba, Democratic Republic of the Congo, Egypt, Eritrea, Ethiopia, Guinea, Guinea-Bissau, India, Iran, Iraq, Laos, Lebanon, Liberia, Libya, Mali, Myanmar (Burma), Nicaragua, North Korea, Palestinian Territories, Russia, Somalia, South Africa, South Sudan, Sudan, Syria, Tunisia, Ukraine, Venezuela, Yemen, and Zimbabwe.

There are minor differences in country restrictions for each type of prepaid card. Contact us​ ​or ​log into your BHN Rewards (formerly Rybbon) account​ to see country restrictions for each type of prepaid card in the Reward Catalog.

In what currency are virtual Visa and Mastercard issued?

We offer virtual prepaid cards in U.S. dollars (USD) and Canadian dollars (CAD). All Visa​®​ and Mastercard Prepaid Cards work in an identical fashion. Purchases are made in the local currency and automatically converted to the currency of issue by the card issuer.

Can virtual Visa or Mastercard be used in stores?

The USD Mastercard can be added to mobile phones that support Apple Pay, Google Pay, or Samsung Pay. Once added to a mobile wallet, the rewards can be used for in-store purchases.

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